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Privacy Statement & Policies

We reserve the right to update, change, or modify any product or policy as the company deems necessary without notice. Some items have been finished, painted or powder coated for display. If you have any questions pertaining to our products or policies please call or e-mail us.

Privacy Statement
[[Host|CompanyName]] is committed to protecting your privacy and protecting your online shopping experience. [[Host|CompanyName]] utilizes the information we collect from you to process orders and to ensure the best online shopping experience. When you place an order, [[Host|CompanyName]] collects your name, address, telephone number, credit card information (orders only), and e-mail address. We use this information to process your request or order and to contact you with any questions about your request or order. The e-mail address that we collect will not be sold or shared with any other companies. On occasion, however, [[Host|CompanyName]] may e-mail you to notify you of changes in our web site or to notify you of special offers that may be of interest. If you do not want to receive these e-mails please notify us by e-mail stating you wish not to receive e-mails from [[Host|CompanyName]]. Information sent to [[Host|CompanyName]] utilizing the contact information page or comment page is used only for correspondence with you regarding the information you sent us. E-mail addresses and other information that is sent utilizing these pages is not used for marketing purposes and is not made available to anyone outside the group the message is intended for. The following principles apply to the personally identifying information we ask for and that you provide. "Personally identifying information" is information that individually identifies you, such as your name, physical address or email address.

Data Collection
[[Host|CompanyName]] collects limited non-personally identifying information your browser makes available whenever you visit a web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your download and in some cases, one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services. Some of our services require you to register. [[Host|CompanyName]] asks you for some personal information in order to create an account (typically your name, email address, physical address, and phone number) and we will use that information to provide the service. For certain services, such as our OnLine Shop, we may request credit card or other payment information which we do keep securely stored on our servers. When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.

To enhance your experience with our site, some of our web pages use "cookies." Cookies are small text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, by registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.

Information Sharing
We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:
  • We have your consent.
  • We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
  • We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of [[Host|CompanyName]], its users or the public.
In the event of a transfer of ownership of [[Host|CompanyName]] (including any publications), such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy. We may share aggregated information with others. Examples of this include the number of users who downloaded a specific product or how many users clicked on a particular advertisement.

Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We provide mechanisms for updating and correcting your personally identifying information for many of our services. You may send an e-mail or letter to the following e-mail or street address requesting access to or correction of your personally identifiable information:

Privacy Manager
[[Host|City]], [[Host|State]] [[Host|Zip]]
[[Host|Phone]] Fax-[[Host|Fax]]
Email Main Office
Email Webmaster

Secure Shopping & Registration Guarantee
The purchase and registration areas of our site (OnLine Shop) are secure. This means that any information you send us is protected by encryption to prevent unauthorized access to your information. The secure site is indicated in the URL with the use of "https://", and often reflected at the bottom of your browser with a lock or key graphic.

Any links to external web sites may be developed by people over whom [[Host|CompanyName]] exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information. [[Host|CompanyName]] may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of our products and web site. For instance, this data helps us determine how popular a product is and if there is anything we can do to improve on it.

When ordering give part number and description. Specify exact application and specific information as to car or truck model; year of manufacture; engine make and size; transmission type and model; rear end make, model, and size; etc. Have your name, street address (including zip), and daytime phone number ready. Our fax order line is open 24 hours. Be sure all information is included - order cannot be processed without daytime phone number.

For your order to be handled expeditiously, preferred methods of payment include MasterCard, Visa, certified check, or money order. Prepayment by personal or corporate check will delay processing and shipping the order until verification of funds is received. C.O.D. orders are not accepted. All payments must be made in U.S. funds.

On most orders, full payment is required to be made at the time the order is placed. A deposit of 50% is required on all frame and chassis orders, with full payment due prior to shippment. Full payment is required on all special ordered parts and on all special labor or custom fabrication orders.

Orders are shipped by the most economical way, either UPS or by truck line. Customer is responsible for all freight charges.

Refused Shipments
Customers will be charged a minimum 25% handling charge plus freight on refused orders. Reorders and future orders may require prepayment in full.

Back Orders
Any item not in stock when order is shipped will be placed on back order. All back orders will be noted on customer packing slip and invoice. Back ordered parts will be shipped immediately when available. If delay in shipping is expected to be more than a few weeks you will be notified. If paying by credit card, your card will not be charged until the back ordered item is shipped.

Sales Tax
Kentucky residents must pay 6.00% sales tax. This includes out of state customers that pick up parts at our location. Companies buying parts for resale must have a signed resale card, and a copy of their sales tax certificate on file in our office.

All sales are final and the return of merchandise may be authorized only after a return request has been made. A Return Authorization number (RAN) will be given. The RAN must be on the outside of the returning package and must be included on all correspondence. It is a good practice to put the RAN on the outside of the package in several locations so that it does not get worn off in shipping on its way back to us. Without the RAN, and a copy of your original invoice, your return cannot be processed. All returns must be sent freight pre-paid. No C.O.D.'s will be accepted. Shipping, handling and crating charges are non-refundable. Approved items are subject to a 25% restocking fee. All returned parts must be new, undamaged, and in resellable condition. Parts that have been used, damaged, coated, modified, or in not new condition will not be accepted. Items used, rusty, chromed, coated, primered, painted, powdercoated, or modified in any way are not returnable. All authorized returns must be received by [[Host|CompanyName]] within 30 days of the original invoice date. No returns are accepted after 30 days of the original invoice date.

Claims for damaged or lost merchandise must be made directly with the freight carrier (UPS or truck). Merchandise that is shipped via UPS and received damaged must be kept in original carton for their inspection. If you need help making a claim to the freight carrier please call for assistance.

Although we make every attempt to maintain our pricing as long as possible, due to market and supply fluctuations, [[Host|CompanyName]] reserves the right to change prices without notice.

[[Host|CompanyName]] is always in the process of improving, redesigning, and expanding its product line. Please do not ask us to exchange or 'upgrade' items of one style or specification for another style for specification. We strive for complete customer satisfaction, but cannot take trade-ins

Manufacturer's Rights
[[Host|CompanyName]], our suppliers, vendors, and manufacturers reserve the right to make changes in design or to make additions to or improve upon products at any time without incurring any obligation whatsoever to install or improve upon products previously manufactured or sold.

Liability & Warranty
Because [[Host|CompanyName]], our suppliers, vendors, and manufacturers have no control over the installation and/or use of their products, we will not be liable, jointly or individually, for personal or property damage caused by the use or misuse of any product we manufacture or sell. No warranty is expressed or implied. We guarantee our products to be free from defects in materials and workmanship, at the time the merchandise is shipped/picked-up. We will replace or repair any product found to be defective, subject to our inspection. Our guarantee covers replacement or repair of defective merchandise only. Product must be returned freight prepaid for inspection. There is no guarantee on parts rusty, modified in any way, chromed, polished, painted, powder coated or installations using customer supplied components or other parts.

Accuracy and Truth in Advertising
Absolutely every effort has been made to provide accurate and up-to-date information on this website. As we are human, if you do find a mistake, please contact us in order to allow the mistake to be corrected as quickly as possible.

Armature Service Co., Inc. 5804 S. University Ave. Little Rock AR 72209 * Phone: (501)565-7259 * Toll Free: (877)880-3110 * Fax: (501)565-0227 EMail Webmaster
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